Legal
Cancellation and Refund Policy
These windows follow the 13 August 2026 operating specification. Counsel should confirm them before live charges.
1. Amendments
Changes go through a requote. A confirmed price is never silently mutated when the change affects fare or supply.
2. Customer cancellation
More than 48 hours before pickup: no charge. 24–48 hours: 50% of the commissionable fare (40% of that fee to an assigned chauffeur). 6–24 hours: 75% (60% to the assigned chauffeur). Under 6 hours: 100% (75% to the assigned chauffeur).
3. No-show
If the passenger cannot be located after the included wait and contact attempts, the booking is a no-show and the full fare is charged. The chauffeur receives the normal job share after proof of arrival and wait.
4. Flight cancellation
Credit or reschedule under the disclosed case rules. A chauffeur already mobilised may be compensated.
5. Operator or chauffeur cancellation
Full refund or a replacement vehicle. No cancellation payout to the cancelling supply.
6. Airport delays
Complimentary arrival waiting starts from actual landing plus the configured immigration allowance, not the original schedule.
7. Refund method
Refunds return to the original payment method or as a corporate credit note. Promotional discounts are platform-funded and do not reduce chauffeur earnings.